Refund policy

💰 Refund & Replacement Policy – Chanab Farms

We are committed to delivering premium-quality mangoes and ensuring every customer has a great experience. As we deal with fresh, perishable products, please review our policy below.

🔄 Replacement Policy

We offer a free replacement or box exchange if:

The box is damaged during transit, affecting the mangoes.
The mangoes arrive damaged or spoiled.
There is a genuine quality issue with the mangoes.
The wrong product is delivered.

To Claim

📸 Share clear pictures of the product and packaging within 96** hours of delivery** via WhatsApp or Email.

❌ Refund Policy

If a replacement is not possible, or you prefer a refund, we will issue a refund in the following cases:

The order was not delivered.
The product has a verified quality issue or transit damage
The order is canceled before dispatch.

Approved refunds are processed within 1–2 business days.

📦 Conditions

Claims must be reported within 96** hours of delivery**.
Clear photos of the product and packaging are required for verification.
Customers must be available to receive and inspect the order at the time of delivery.
Chanab Farms reserves the right to verify all claims before approving a replacement or refund.